Are you passionate about providing exceptional customer service in the automotive industry? Do you have a knack for building relationships and ensuring customer satisfaction? If you are currently working within a main dealership or a dedicated service and MOT centre as a service advisor we have the perfect opportunity for you!

At Thurton Auto Centre, we pride ourselves on delivering top quality services, including MOT testing, repairs, servicing, habitation and LPG gas checks, body shop repairs plus a full suite of valeting services.  With a varied customer base ranging from private car owners, commercial vehicle business owners and motorhome owners, we have developed a range of services and solutions to ensure their motoring needs are catered for.   

Our MOT & service centre is located directly off the A146 in Thurton just 6 miles from Norwich City centre and Beccles.  We have a purpose built facility on a 1.5 acre site boasting 6 large workshop bays, and a two storey office block along with ample parking.

Our commitment to quality and customer satisfaction has made us a trusted name in the community. We're looking for a dedicated Service Advisor to join our team and help us continue to provide outstanding service to our valued customers.  

You will joining us at a pivitol point in our business development as the position offers the stepping stones to becoming the service centre manager, and building your own team.

**Key Responsibilities:**

• Greet customers and listen to their concerns regarding their vehicles.
• Schedule service appointments and manage the service calendar efficiently.
• Provide detailed explanations of services and repairs needed.
• Prepare and present accurate estimates for services and repairs.
• Maintain communication with customers throughout the service process.
• Ensure customer satisfaction by addressing any questions or concerns.
• Coordinate with technicians to ensure timely and accurate service completion.
• Handle customer payments and invoice processing.
• **Work Experience**
• Proven experience as a Service Advisor in the automotive industry.
• Strong understanding of automotive technology and terminology.
• Excellent communication and interpersonal skills.
• Ability to provide outstanding customer service and build lasting relationships.
• Strong organizational and time-management abilities.
• Proficiency in using automotive service software and systems.
• A valid driver's license.
• **What We Offer:**
• Competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• A supportive and friendly work environment.
• Opportunities for career growth within the company.
• Employee discounts on services and repairs.

**How to Apply:**

If you're ready to take your career to the next level and become a vital part of our team, we'd love to hear from you! Please send your resume and a covering letter detailing your experience and why you're the perfect fit for this role.

**Join us at Thurton Auto Centre and help us drive excellence in automotive service!**

Thurton Auto Centre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: £20,654.53-£33,158.90 per year

Experience:

• service advisor: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)
• Contact us now on 01508501160 or email info@thurtonautocentre.co.uk