Thurton Auto Centre – Maintenance Plans Terms & Conditions

These Terms & Conditions govern the purchase, use, and cancellation of all Maintenance Plans offered by Thurton Auto Centre Ltd, located at Norwich Road, Thurton, NR14 6AW. By purchasing a Maintenance Plan from us, you agree to these terms in full.

1. Definitions

• "Maintenance Plan" refers to a prepaid or monthly payment service package offered by Thurton Auto Centre, which may include MOTs, mechanical servicing, habitation checks, valeting, and underbody protection.

• "Customer" refers to the individual or company purchasing the Maintenance Plan.

• "Vehicle" refers to the specific motorhome, caravan, campervan, or towing vehicle registered under the Maintenance Plan.

2. Plan Options & Inclusions

We offer three tiers of Maintenance Plans:

Bronze Plan

• Interim Mechanical Service

• MOT Test

• Habitation Inspection

Silver Plan

Includes all items in the Bronze Plan, plus:

• Exterior Valet Wash (including roof)

Gold Plan

Includes all items in the Silver Plan, plus:

• Lanoguard Wax Underbody Protection Treatment

Note: All services included in the Maintenance Plan must be redeemed annually unless otherwise stated in writing.

3. Eligibility

• Maintenance Plans are available to UK residents only.

• The Vehicle must be registered in the UK and be in a roadworthy condition at the start of the Plan.

• Vehicles over 10 years old or over 4,000 kg MTPLM may be subject to inspection before acceptance onto the Plan.

4. Duration & Renewal

• Maintenance Plans are valid for 12 months from the date of activation, with the option to purchase a 2 or 3-year term.

• Multi-year plans must be paid in full upfront or through approved monthly instalments.

• Customers will be notified 30 days prior to expiry with renewal options.

5. Payment Terms

• Full payment or approved monthly direct debit must be received before plan activation.

• If a monthly payment is missed, Thurton Auto Centre reserves the right to suspend or cancel the Plan.

• Prices include VAT unless otherwise stated.

6. Bookings & Service Redemption

• Customers must book all included services in advance by calling 01508 501160 or via our website: www.thurtonautocentre.co.uk.

• Services are subject to workshop availability.

• If services are not redeemed within the active term of the plan, they may be forfeited without refund.

7. Cancellations & Refunds

• Customers may cancel their plan within 14 days of purchase for a full refund, provided no services have been used.

• After 14 days or after partial redemption, refunds are at the discretion of Thurton Auto Centre and will be subject to a pro-rata deduction for services already used.

• In cases of early cancellation of a multi-year plan, an administration fee of £35 may apply.

8. Transferability

• Maintenance Plans are non-transferable between vehicles or customers.

• In certain cases (e.g. written agreement during a vehicle sale), Thurton Auto Centre may authorise a one-time transfer.

9. Liability

• Thurton Auto Centre shall not be liable for any indirect or consequential loss or damage arising from delays, failure of vehicle components, or missed appointments.

• The Maintenance Plan does not replace the need for insurance, roadside assistance, or manufacturer warranty coverage.

10. Amendments

• Thurton Auto Centre reserves the right to amend these terms at any time.

• Customers will be notified in writing of any significant changes at least 30 days in advance.

11. Complaints

If you have a concern or complaint, please contact our customer service team by phone or email:

📞 01508 501160
📧 motorhomecare@thurtonautocentre.co.uk

We aim to resolve all complaints within 5 business days.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.