Privacy Policy

Privacy Policy for Thurton Auto Centre

Last updated: 27/11/2024

At Thurton Auto Centre, we value the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, protect, and disclose personal information that we may gather through our website, (the "Site").

By using our Site, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand how your personal data will be treated.

1. Information We Collect

We collect various types of personal information to provide and improve our services. The types of data we may collect include:

Personal Identification Information: Name, email address, phone number, and other contact information that you provide when using our services or contacting us.
Vehicle Information: Information related to your vehicle such as make, model, registration number, and service history.
Usage Data: Information about how you interact with our Site, including browsing activity, pages viewed, IP address, browser type, and time spent on the website.
Cookies: We use cookies to enhance user experience, track site usage, and gather information about how visitors use our website. For more information on how we use cookies, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services, including booking vehicle services, processing requests, and responding to inquiries.
To communicate with you regarding appointments, promotions, special offers, or other relevant information related to our services.
To analyze website traffic and usage to improve our website and user experience.
To comply with legal obligations and ensure that our services are operating effectively.

3. How We Protect Your Information

We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of internet transmission or electronic storage is entirely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors or web hosting providers. These providers are contractually obligated to keep your information confidential.
Legal Compliance: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud.

5. Your Rights Regarding Your Data

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Correct any inaccurate or incomplete personal data we hold.
Deletion: Request the deletion of your personal data, subject to certain legal obligations.
Opt-Out: Opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.

To exercise any of these rights, please contact us at .

6. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review the privacy policy of any third-party site you visit.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that information.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Thurton Auto Centre

Email: info@thurtonautocentre.co.uk

Phone:01508501160

Address: The Garage l Norwich Road l Thurton l Norwich l Norfolk l NR14 6AW

By using our Site, you consent to the terms of this Privacy Policy and the collection and use of your personal information as described herein.

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and other relevant privacy laws. If you are located outside of the UK, please ensure you are familiar with the data protection laws applicable in your country.

The whole team has a great work ethic

⭐⭐⭐⭐⭐ 1 Month Ago

I’m not normally speechless but today I succumbed ! I just could not believe the sparkling motorhome standing in front of me was the same tired one I left in the hands of these guys a week earlier ! Quick, efficient and professional throughout. They kept me updated with photos and emails of work done, being done and teaser shots of the then and now ! Completely stunning, I really can’t recommend these guys enough The whole team has a great work ethic and I found out that there is “No Can’t “in their vocabulary only “ of course we can “ A workforce to be proud of, very rarely found these days and YES it’s a 100% recommendation from me and Yes I will be returning to have the MOT and service done here, plus more interior work Lyn P - Read more about this project

Lyn & Bo P - Wolfie Restoration

The customer service was 1st class.

⭐⭐⭐⭐⭐ 5 weeks ago

A month has now passed since we drove into Tradervan for a full service, mot & bodywork on our motorhome. It is time to review. This was our first visit. We were welcomed and put at ease immediately. Nothing was a trouble. We had previously booked so work began that day. The customer service was 1st. class. The rig shone on our pick up day and I write this review from the heart of Spain with a new cam belt, brakes & a vehicle to be proud of. Thanks to the team & see you in the future.

John & Sharon King - Dethleff A Class Motorhome

I was pleasantly surprised to be given a bill much less than anticipated

⭐⭐⭐⭐⭐ 1 Day Ago

This was the 2nd time I have used this company and can honestly say very happy with the service I recieved, after completing a major service on my motorhome they highlighted some welding which was required, I was already aware it needed doing but asked if they could do it whilst my vehicle was with them. They agreed to do the work and provided a quote to complete the work whilst this wasn't a small sum to do the work I agreed for them to carry the work out for me. Yesterday I received a call to say the work was completed and my vehicle was ready for collection, expecting to pay the price of the quote I was pleasantly surprised to be given a bill much less than anticipated. In my mind that shows honesty and integrity as they could have charged me as per the quote and I wouldn't have known any different. So all in all very happy and would have no issues using them again.

John

John Barnes - Thurton resident

Five stars isnt enough i would give 10 if i could

⭐⭐⭐⭐⭐

Drove down for the weekend from london and had something go wrong with my car. They managed to fit me in at really short notice and they didnt try to rip me off. I was able to drive back to london safely and without having to be inconvenienced by being stuck there until i found a way of fixing my car or getting it back. Five stars isnt enough i would give 10 if i could

Ben - Visitor to Norfolk

I would recommend Thurton Auto Centre to anyone

⭐⭐⭐⭐⭐ Rating...

I’m not someone who normally writes reviews, but because the customer service was so good I wanted to let others be aware of this company. I needed to replace the cam belt for the Motorhome as well as giving it a major service prior to putting it up for sale. The very knowledgeable staff took my details and then provided me the quote. Works came in on price and on time, and I asked for help in selling the van. They arranged the whole deal including valeting the van, and had my money in the bank within a few weeks after a successful sale. I
would recommend Thurton Auto Centre to anyone who are feeling let down by their own garage. They are an independently owned garage who genuinly wants to look after its customers hoping they will return, I certainly will.

Ian Logan - Local resident

Huge Thank You...

⭐⭐⭐⭐⭐

A huge thank you to Terry and the team for the amazing job they did on our 11 year-old Motorhome - absolutely delighted with the results - looks like new!

Teresa Linstead